Your appointment time is reserved specifically for you. If you need to cancel or rearrange a session, please provide at least 48 hours’ notice by telephone or email.
Cancellations with at least 48 hours’ notice
Sessions cancelled or rearranged with at least 48 hours’ notice will not be charged. Any payment already made can be transferred to your rearranged appointment or refunded.
Late cancellations and missed appointments
If less than 48 hours’ notice is provided, the full agreed session fee will normally be payable. If the appointment forms part of a prepaid introductory offer or package, the session will normally be treated as used.
The full fee will also normally apply if you do not attend your appointment without giving notice.
I understand that emergencies and unexpected circumstances can arise. Exceptional circumstances will be considered sensitively and individually, although this cannot always guarantee that the fee will be waived.
Arriving late
If you arrive late, the session will usually still finish at the agreed time to avoid affecting the next client. The full session fee will remain payable. If you are more than 15 minutes late and have not contacted me, the appointment may be treated as a missed session.
Cancellations by the counsellor
If I need to cancel a session, you will not be charged. Any payment already made will be transferred to a rearranged appointment or refunded. I will provide as much notice as reasonably possible.
How to cancel or rearrange
Please contact me as soon as possible:
Telephone: 07990 639914
Email: info@alextalbottherapy.co.uk
Cancellation notices are treated as received when the telephone message or email reaches me.
By booking an appointment, you confirm that you have read and agreed to this cancellation policy.